Clinical Support Representative El Paso, TX

As a Clinical Support Representative at STERIS you will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits EEP program utilization and/or support and Customer in-services. You will also support the after-sale process including inventory of deliveries post-order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This territory covers El Paso TX - western part of Texas New Mexico Arizona and parts of Colorado.

What will you do as a Clinical Support Representative

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
• Possess a working knowledge of STERIS products and services (clinical applications functions features and benefits) and how to properly position them as viable Customer solutions.
• Understand and effectively present technical literature and how it applies to solving the Customer needs.
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
• Act as a liaison between Service and Sales at the time of installation.
• Play a support role in the after-sale process including post-order submittal OAI planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR ICU (all Critical care) ED MM Biomed SPD Infection Prevention Risk Management Nursing staff and Surgeons/Physicians.
• Maintain knowledge for each accounts history contacts and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member.
• Record Customer feedback and complaint information through the proper quality processes and channels.
• Collaborate with internal counterparts in clinical areas healthcare design team corporate accounts sales representatives and home office support teams.

The Experience Skills and Abilities Needed

• Required
  • Associates degree
  • 2 years of successful medical device salesor hospital salesexperience
  • Ability to travel overnight up to 40%
  • Must be able to be compliant with hospital/customer credentialing requirements

• Preferred
  • Bachelors degree
  • 2 years of experience in Operating Room Integration or Sterile Processing Department
  • Experience supporting functions such as Clinical Engineering or hospital IT
  • Experience in B2B sales
  • Experience in audio visual communications

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is just a brief overview of what we offer:

Base Salary Incentive Compensation Program
Vehicle Reimbursement Plan (includes monthly stipend mileage reimbursement)
Cell Phone Stipend
Robust Sales Training Program
Flexible Time Off 9 Corporate Holidays Per Year
Excellent Healthcare Dental and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts

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