Customer Support Representative- BilingualFrench

We offer:

• Medical dental and vision benefits EAP and more health and wellness programs
• Generous PTO
• Paid top-notch training
• Great work environment
• Promote-from-within advancement opportunities

Qualifications :

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
• Experience with streaming to include basic troubleshooting skills and demonstrated understanding of streaming services on phones smart TVs etc. 
• Proficiency in both verbal and written French and English skills
• Basic PC keyboarding skills; Microsoft Office experience (Outlook Word Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Additional Information :

We will supply equipment but to work from home you must have:

• Excellent Internet connectivity:
  • Internet access speeds of at least 5 Mbps upload and 30 Mbps download the faster the better!
  • In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free secure place to work.

This role is US based. You must live and work in the US at all times during employment. 

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

Yes

Employment Type :

Full-time