Client Ops Support Tech 2

Primary Function of Position

The Client Ops Support Technician 2 reports to the IT Operations leadership team and is responsible for supporting end-user computing needs across the organization. This role focuses on hardware lifecycle management including imaging deployment repair and recovery of assets. The technician plays a key role in maintaining operational efficiency reducing downtime and supporting SLA adherence through timely ticket resolution and customer support. Success in this role is driven by strong technical troubleshooting organization and customer service skills.

Essential Job Duties

Process new hire computer setups including imaging configuration and deployment
Perform hardware testing and quality assurance checks prior to distribution
Coordinate delivery schedules to ensure timely onboarding support
Process equipment returns for terminated employees and contractors
Evaluate schedule and perform warranty repairs for returned or damaged equipment
Image re-image and prepare devices based on IT Operations requirements
Support data transfers for re-imaged or upgraded devices
Provide onsite support for cubicle setups monitor swaps and cube audits coordinated by Facilities
Maintain accurate asset tracking and ticket documentation
Identify and recommend process improvements to increase efficiency and service quality

Qualifications :

Required Skills and Experience

Experience supporting Windows and macOS environments
Knowledge of computer hardware imaging and asset lifecycle management
Experience with ticketing systems (e.g. ServiceNow) and SLA-driven environments
Strong troubleshooting skills across hardware software and basic networking issues
Ability to manage workload independently and prioritize tasks effectively
Strong communication and customer service skills

Required Education and Training

High school diploma or equivalent required
Relevant IT certifications or technical training preferred (e.g. A Dell Tech Direct etc.)

Working Conditions

Regular lifting and handling of computer equipment (up to 50 lbs)
Onsite support required including walking between locations and work areas
Occasional extended periods of standing or working at a bench for imaging and repair tasks

Preferred Skills and Experience

Experience in enterprise IT support environments
Familiarity with asset management tools and inventory systems
Experience supporting large-scale hardware deployments or onboarding initiatives
Exposure to scripting automation or process improvement tools

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time