Business Analyst II, Reverse Logistics Operations Integration

We are seeking a Business Analyst II to join our Worldwide Returns & ReCommerce team and drive data-driven decision making through technical solutions and analytics. The ideal candidate will excel at maintaining and developing data pipelines building insightful dashboards and translating complex business requirements into scalable technical solutions. Youll leverage your expertise in Python TypeScript and AWS services to keep our data infrastructure current and secure while partnering with cross-functional teams to deliver actionable insights that improve returns processing operations. Your role will be crucial in maintaining data pipelines managing SIM queues building QuickSight dashboards and ensuring our technical tools remain up-to-date and secure. Strong technical and analytical skills are essential as youll identify opportunities for process optimization troubleshoot data issues and implement solutions that enhance operational efficiency. Experience with AWS services (DynamoDB Lambda S3 CloudWatch API Gateway) proficiency in Python and TypeScript and a deep understanding of SIM management and returns processing workflows are key requirements for success in this position.



Key job responsibilities
1. Maintain and optimize data pipelines to ensure accurate and timely data flow across systems
2. Manage Shepherd Issues (security vulnerabilities) and ensure compliance with security standards
3. Build and maintain QuickSight dashboards that provide actionable insights to stakeholders
4. Develop and deploy solutions using Python and TypeScript to automate business processes
5. Leverage AWS services (DynamoDB Lambda S3 CloudWatch API Gateway) to build scalable data solutions
6. Keep SIM queues up to date and manage SIM configurations across multiple sites
7. Partner with Operations Business Tech and IT teams to identify and implement data-driven process improvements
8. Monitor and analyze data to identify optimization opportunities and trends
9. Generate performance metrics reports and present recommendations to key stakeholders
10. Create and maintain comprehensive technical documentation for data pipelines and analytical solutions


About the team
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon we are dedicated to making zero happen zero cost of returns zero waste zero defects and zero emissions to benefit our customers company and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet not simply focusing on the bottom line.
WW R&R includes business product operations data and software engineering teams who together manage the lifecycle of returned and damaged WW R&R you will partner across these teams to help customers discover great deals on quality used rentals and open box items; get the most value out of Amazons products; improve the customer returns experience; and reduce defects waste and cost in reverse logistics processes. You will be a leader a builder and an owner collaborating cross-functionally with technical operations and business teams to design scalable and automated solutions to customer problems.
Amazon is Earths most customer-centric company and in WW R&R the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

- Bachelors degree in computer science engineering mathematics or equivalent
- 2 years of business analyst data analyst or similar role experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience with SIM management

- Knowledge of returns processing workflows and operations
- Experience managing security vulnerabilities and Shepherd Issues

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Phoenix - 74300.00 - 130100.00 USD annually
USA TN Nashville - 66900.00 - 117000.00 USD annually
USA TX Dallas - 74300.00 - 130100.00 USD annually
USA WA Bellevue - 82700.00 - 130100.00 USD annually