Boarding Specialist

Celero Commerce is seeking a detail-oriented and organized Boarding Specialist to join our Operations this role you will be responsible for accurately boarding new merchant accounts by processing requests submitted through our ticketing system and email channels. The ideal candidate is highly organized able to manage multiple priorities and committed to delivering exceptional service while meeting established service level agreements (SLAs).

As a Boarding Specialist you will work closely with internal teams partners and clients to ensure merchant applications are completed accurately and efficiently helping to create a seamless onboarding experience.

Responsibilities:

• Using multiple systems as neededensure applications are boarded accurately andtimelywithin approved SLAs.

• Learn and navigate the boarding and processor systems that Celero uses to board merchant applications to the processors

• Communicate withpartnersteam members and leadershipto ensure all relevant information is presented on the merchant application to board properly

• Update tickets with proper status and detailsregardingthe work completed

• Communicate with clients and/or team membersregardingany changes needed questions or concerns

• Meet the deadlines for tasks

• Attends andparticipatesin job related classes and webinars

• Perform other duties as assigned

Experience & Requirements

• 1-2 yearspreviousprofessional experience in a similar roleorwith data entryin themerchant servicesor similar industry.

• Be highly organized with great attention to detail

• Performjob functions in the best interest ofCelerosand followingthe right process

• Able to navigate ambiguity while exploring innovative solutions and driving business impact

Reports to: VP of Partner Support

Start date: Immediate

Employment type: Full-time; Non-Exempt

Compensation: $25/ hour

Location: Onsite in our Dallas TX office

Benefits: We provide a comprehensive benefits package including health insurance dental vision life insurance identify theft protection paid time off and 401k (4% match)

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees form I-9 to confirm work authorization.