Application Support Analyst

Skills required :

Working knowledge of public cloud

Demonstrated knowledge of Networking/Infrastructure

Experience with KDB or other non-SQL databases

Experience supporting public/private cloud-based Java or e-commerce applications a plus

AWS certifications preferred (Cloud Practitioner Architect and/or Developer Associate)

Working knowledge of Grafana and Tableau is a plus

Roles & Responsibilities

As a Technology Support III team member in the Equities Market Production organization you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability

Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

Identify issues for escalation and communication and provide solutions to the business and technology stakeholders

Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure

Monitors trading application stack and critical batch processing to ensure operational stability

Engages regularly with business client services infrastructure and other stakeholders of supported applications

Resolves day-to-day issues impacting the application stack acting as the first point of contact for Technology and Business

Creates continuously improves and maintains real-time monitoring dashboards for system operability and performance

Manages the on-boarding of new businesses clients and applications to the teams portfolio

Support on late night and weekends shifts on rotational basis Required qualifications capabilities and skills

3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services

Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Experience in observability and monitoring tools and techniques

Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Undergraduate degree in a numerate subject (e.g. mathematics engineering computing science)

Experience with Control M and Autosys Scheduler

Experience developing and supporting applications built on Python Java framework

Experience with relational databases and ability to write complex SQL queries

Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)

Proficiency with incident and problem management bes t practices including resource coordination stakeholder communication root cause analysis and incident post mortems Preferred qualifications capabilities and skills

Working knowledge of public cloud

Demonstrated knowledge of Networking/Infrastructure

Experience with KDB or other non-SQL databases

Experience supporting public/private cloud-based Java or e-commerce applications a plus

AWS certifications preferred (Cloud Practitioner Architect and/or Developer Associate)

Working knowledge of Grafana and Tableau is a plus