Ag Technology Support

At RDO Equipment Co. this role is more than just technical supportits about helping customers stay productive solving real-world challenges and delivering a best-in-class experience every time. As a Technical Communications Specialist youll serve as a trusted resource for our agriculture customers and internal teams using your expertise to troubleshoot equipment issues and keep operations running smoothly. If you enjoy solving problems collaborating with teams and making a meaningful impact for customers this is a great opportunity to grow your career with an industry leader.

Whats in it For You:

• Competitive compensation to reflect your experience.

• State-of-the-art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Click here to learn more.

Why RDO

When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

Our Fargo ND Field Support Office is located in the heart of a thriving fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office youll work alongside knowledgeable collaborative partners who support teams across the company. Whether youre looking to grow your career or make a meaningful impact youll find the support and opportunity to thrive here.

What You Will Do:

• Deliver expert technical support: Answer customer calls identify root causes and provide solutions via phone email or text.
• Troubleshoot and resolve issues: Research problems using internal systems documented cases and manufacturer resources.
• Support internal teams: Provide guidance and solutions to store teams to enhance customer service and technical knowledge.
• Build strong partnerships: Collaborate with manufacturer partners and internal departments to share insights and resolve complex issues.
• Document and track cases: Accurately record customer interactions troubleshooting steps and resolutions within the case management system.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Industry experience: Knowledge of John Deere Ag and Precision Ag equipment.
• Technical troubleshooting skills: Ability to diagnose issues and provide effective solutions.
• Communication skills: Strong verbal and written communication for both customers and internal teams.
• Customer-focused mindset: Proven ability to build and maintain strong relationships.

• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love it Here:

• Collaborative environment: Work alongside experienced supportive team members.
• A dynamic environment: Where no two days are the same.
• A supportive team: Thats as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: Grow learn and lead in the industry.