Sutherland

 Associate Managers in this role get to:Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hiresStrengthen relationships: Establish and maintain communication with team members; understand needs resolve i

 Associate Managers in this role get to:Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hiresStrengthen relationships: Establish and maintain communication with team members; understand needs resolve i

As a Bilingual HR Support Representative you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment ensuring a positive experience for employees at every stage.You will work remotely in standard 8-hour day shifts supportin

As a Bilingual HR Support Representative you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment ensuring a positive experience for employees at every stage.You will work remotely in standard 8-hour day shifts supportin

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

 Interpret customer contracts and determine appropriate revenue treatment in accordance with ASC 606.Identify performance obligations and determine transaction price allocation.Assess timing of revenue recognition based on transfer of control and satisfaction of performance obligation

 Interpret customer contracts and determine appropriate revenue treatment in accordance with ASC 606.Identify performance obligations and determine transaction price allocation.Assess timing of revenue recognition based on transfer of control and satisfaction of performance obligation

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

The Training coordinator handles the day-to-day administration to execute drive and achieve operational excellence of the training department. The Training coordinator works with internal and external students globally to recommend relevant training and process course registration end

The Training coordinator handles the day-to-day administration to execute drive and achieve operational excellence of the training department. The Training coordinator works with internal and external students globally to recommend relevant training and process course registration end

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Bulgaria region with emphasis in the Sofia area. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note th

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Bulgaria region with emphasis in the Sofia area. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note th

Customer Service Consultants in this role get to:Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Up-selling customers to

Customer Service Consultants in this role get to:Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Up-selling customers to

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

QualificationsTECHNICAL / PROFESSIONAL SKILL SET REQUIREDBackground in healthcare specifically in Disability Claims.Has people management experience.Good knowledge of Quality metrics their measurements and thresholds / targets.Knowledge and clear understanding of critical and non-crit

QualificationsTECHNICAL / PROFESSIONAL SKILL SET REQUIREDBackground in healthcare specifically in Disability Claims.Has people management experience.Good knowledge of Quality metrics their measurements and thresholds / targets.Knowledge and clear understanding of critical and non-crit

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfac

About your next great opportunity:As a Customer Support Specialist you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact youll support our customers through phone chat and email ensuring their questions are answered and their

About your next great opportunity:As a Customer Support Specialist you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact youll support our customers through phone chat and email ensuring their questions are answered and their

Role OverviewAs a Team Manager Insurance you will play a critical leadership role in driving operational excellence service quality and team performance within a Life Insurance program. You will lead coach and inspire your team while ensuring compliance efficiency and superior client

Role OverviewAs a Team Manager Insurance you will play a critical leadership role in driving operational excellence service quality and team performance within a Life Insurance program. You will lead coach and inspire your team while ensuring compliance efficiency and superior client

Representative will field questions regarding billing payment plan enquiries cancellations product/feature upgrades for business and primary residences.Qualifications : A minimum of 4 CXC/GCE subjects inclusive of English Language or a U.S. high school diploma or GED. Must have a val

Representative will field questions regarding billing payment plan enquiries cancellations product/feature upgrades for business and primary residences.Qualifications : A minimum of 4 CXC/GCE subjects inclusive of English Language or a U.S. high school diploma or GED. Must have a val

Accurately enter update and maintain provider information in internal systemsValidate provider credentialing data contracts and demographic data to ensure accuracyEnsure provider records are in compliance with CMS HIPAA and state/federal regulationsConduct routine audits and reconcili

Accurately enter update and maintain provider information in internal systemsValidate provider credentialing data contracts and demographic data to ensure accuracyEnsure provider records are in compliance with CMS HIPAA and state/federal regulationsConduct routine audits and reconcili

In this position you will be responsible for handling a variety of tasks to ensure payment collection activity is resolved disputed or sent to Legal. This will include:Conducting collection activity on appealed claims by contacting government agencies third party payers via phone emai

In this position you will be responsible for handling a variety of tasks to ensure payment collection activity is resolved disputed or sent to Legal. This will include:Conducting collection activity on appealed claims by contacting government agencies third party payers via phone emai

Provide the required support to the management team in ensuring seamless operation and support to the customers.To provide time critical support to system users within the business areas ensuring maximum efficiency to achieve maximum customer satisfactionEfficient problem resolution a

Provide the required support to the management team in ensuring seamless operation and support to the customers.To provide time critical support to system users within the business areas ensuring maximum efficiency to achieve maximum customer satisfactionEfficient problem resolution a

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General AccountingAccounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General AccountingAccounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and

2-5 years of overall IT Experience and with a minimum of 3 years of Experience in creating using Power BI SQLDeveloping visual reports dashboards and KPI scorecards using Power BI desktop.Connecting to data sources importing data and transforming data for Business Intelligence.Good wo

2-5 years of overall IT Experience and with a minimum of 3 years of Experience in creating using Power BI SQLDeveloping visual reports dashboards and KPI scorecards using Power BI desktop.Connecting to data sources importing data and transforming data for Business Intelligence.Good wo

Responsibilities:1. Managing Cluster/Community PerformanceComplete weekly coaching sessions and call audits.Complete weekly huddles and come up with Team strategy to achieve operational goals.Partner with Operations Manager on Continuous Improvement activities training and action plan

Responsibilities:1. Managing Cluster/Community PerformanceComplete weekly coaching sessions and call audits.Complete weekly huddles and come up with Team strategy to achieve operational goals.Partner with Operations Manager on Continuous Improvement activities training and action plan