Team Manager Insurance Taguig (pooling)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
As a Team Manager Insurance you will play a critical leadership role in driving operational excellence service quality and team performance within a Life Insurance program. You will lead coach and inspire your team while ensuring compliance efficiency and superior client and customer outcomes.
This role is ideal for a results-driven leader with strong Life Insurance expertise who thrives in a fast-paced data-driven environment and enjoys collaborating with cross-functional stakeholders.
Key Responsibilities
In this role you will:
- Lead and manage day-to-day team performance to consistently meet or exceed service level agreements (SLAs) quality standards and customer satisfaction targets
- Oversee inventory management for both back-office and contact center operations to ensure optimal workflow and productivity
- Build and maintain strong relationships with clients and internal stakeholders by understanding business needs resolving issues and delivering on expectations
- Analyze performance data reports and operational trends to develop effective data-driven strategies that positively impact business results
- Identify training gaps and collaborate with support teams to ensure agents are equipped with the skills and knowledge required for success
- Apply a strong working knowledge of Life Insurance claims processes system tools and operational procedures to guide the team effectively
- Partner with stakeholders on promotions process updates and operational changes to ensure smooth execution
- Ensure strict compliance with all defined processes policies and regulatory requirements across team members partners and third-party providers
- Coach mentor and develop team members to build a high-performing engaged and accountable team culture
Qualifications :
The most successful candidates will have:
- Bachelors degree in any field (preferred but not required)
- At least 2 years of experience in a people leadership or team management role
- 35 years of hands-on experience supporting a Life Insurance program (required)
- Background in Healthcare or other Insurance programs (preferred)
- Familiarity with FINEOS or similar insurance platforms (advantageous)
- Strong analytical skills with the ability to interpret data identify trends and drive continuous improvement
- Proven leadership capabilities in coaching performance management and problem-solving
- Excellent time management and multitasking skills in a high-volume environment
- Strong verbal and written communication skills
- Proficiency in Microsoft Office applications
Additional Information :
- Lead impactful insurance operations with a global innovation-driven organization
- Work with cutting-edge technologies and industry-leading clients
- Grow your leadership career in a collaborative performance-focused environment
- Be part of a company that values people innovation and measurable results
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
