Chat Support Specialist with Portuguese and English Varna
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About your next great opportunity:
As a Customer Support Specialist you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact youll support our customers through phone chat and email ensuring their questions are answered and their issues are resolved with care and professionalism.
Join us in our cozy Varna office where ideas flow and teamwork thrives!
Job Description:
- Respond to customer inquiries via chat and email
- Accurately document all customer interactions and case details in the CRM system
- Follow communication procedures guidelines and policies.
- Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
- Navigating multiple systems simultaneously
Qualifications :
- Native knowledge of Portuguese (C2) and good command of English (B2)
- Excellent written and verbal communication skills
- Strong computer literacy and the ability to navigate multiple systems and platforms with ease
- Strong attention to detail and the ability to follow processes and guidelines accurately
- Previous experience in a customer support or customer-facing role is an advantage
- Willingness to work on shifts
What We Offer:
- Attractive salary and long-term job security with a permanent contract
- Relocation package to Varna
- Work from our Varna office
- 21 days of paid annual leave
- Additional health and life insurance
- Meal and gift vouchers
- Employee recognition programs
- Individual training for professional development
- Clear career prospects with internal promotion opportunities
- Modern and pleasant work environment with cozy relaxation areas
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
