Senior Associate Accounts Receivable Collections

Kingston - Jamaica

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General AccountingAccounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!

Associates in this role get to: Be the Point of Contact:

Enhance companys cash flow by expediting collection of accounts receivable. Collects from large-dollar repetitive customers. Performs a wide variety of credit and collection administrative duties.

Assists credit analysts and credit manager in fulfilling their responsibilities.

Perform collections functions including communication to customers and clients escalation to clients and customers where necessary and monitor and maintain customers accounts.

Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed.

Negotiate a payment date of the customers debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.

Process correspondence. Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals.

Develops and maintains relationships with personnel at large-dollar repetitive customers.

Coordinates collection effort with internal sales force and customer care teams.

Identifies and monitors customer disputes and refers problem accounts to the appropriate credit analyst.

Locate and notify customers of delinquent accounts by email or telephone in order to solicit payment.

Confer with customers by telephone or email to determine reasons for overdue payments.

Persuade customers to pay amounts due on credit accounts.

Make referral for credit line increases to Credit Manager when necessary.

Respond to customer inquiries.

Advise customers on alternative payment plans.

Refer discrepancies to higher level personnel for assistance.

Performs other related duties and participates in special projects as assigned.

Deliver an experience to every customer meeting service standards. Consistently Deliver: Achieve all agreed KPIs. Work pro-actively to ensure potential issues are escalated appropriately.

Qualifications :

Our most successful candidates will have:

Post-Secondary education (CAT/ACCA or Associate Degree) with 2-5 years of directly related work experience.

EHigh School Diploma is required (Bachelors degree is a plus.

English proficiency language skills (maintain an English conversation be able to read and write in English Negotiation Skills - Collection Skills - Able to work positively in a fast-paced changing environment. -

Ability to multitask and have excellent organizational skills.

Building rapport be able to show empathy - Effective Communication skills - Working knowledge of PC Environment - Comfort and familiarity with desk top tools.

Experience working in a customer-centric environment is a plus.

Experience working in finances related field is a plus - Experience working in collections is a plus

Additional Information :

Candidate Profile:

   Good communication skills with knowledge of English grammar rules of composition and proper terminologies used in a Collections experience.
   General working knowledge of various software applications such as Microsoft Word and Excel.
   Must be organized and detail oriented.
   Must be customer service oriented.
   Knowledge of company and departmental practice and procedures related to department activities.
   Able to understand appropriate receivables technology and have SAP experience.
   Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
   Ability to collect on a timely basis while developing and maintaining customer relationships.

As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.

Remote Work :

Employment Type :

Full-time