Sutherland

Responsibilities:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and corrective d More...

Your main tasks:  Empower the Work: Create and facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the bottom line: Monitoring Associates and providing real-time feedback.Strengthen relationships: Establish and maintain commu More...

 Minimum 7 years of experience    Strong design analysis development and implementation hands-on experience in fusion middleware integration on-premise 11g & 12c products such as Oracle SOA and ESB Mediator OSB Java - POJO Spring Framework Adapters PL/SQL JDeve More...

We are hiring a quality-focused AI Tester to design and execute validation frameworks for AI models and systems. Reporting to the AI Manager this role ensures that AI solutions meet accuracy performance reliability and ethical compliance benchmarks before production deployment.Key Res More...

Sutherland is seeking a motivated and passionate person to join us as a  Banking Customer Service Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succ More...

Sutherland is seeking a motivated and passionate person to join us as a Bilingual HR Support Representative with German and English. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and ex More...

Consultants in this role get to: Be the Point of Contact: Responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Define Sutherland Reputation: Delivering an experience to every customer meeting Oportuns service standards. Consistently D More...

As a Business Analyst for Gen AI you will play a crucial role in bridging the gap between business needs and technological solutions. You will work with cross-functional teams to identify opportunities where artificial intelligence and data-driven insights can enhance business process More...

We are seeking an experienced AIML Subject Matter Expert (SME) to lead and support the development implementation and optimization of AI/ML-driven solutions. The ideal candidate will have deep expertise in artificial intelligence and machine learning with a strong ability to collabora More...

Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as the Director for Transformation. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and exper More...

Required Skills:9 years of development experience in Core Java & Angular8 years of Experience in working with Angular Bootstrap Javascript / JQuery HTML5 & CSS.8 years of Experience in working with Java Spring Boot Spring Cloud RESTful APIs & Microservices8 More...

Job Summary:We are seeking a highly motivated and experienced Lead Recruiter to oversee and manage our recruitment team and strategies. In this role you will be responsible for leading the full recruitment lifecycle developing talent pipelines collaborating with department heads and e More...

Sutherland is seeking a motivated and passionate person to join us as a  Banking Customer Service Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succ More...

Interpret requirements and design solution that satisfy the customer needs and also satisfied the need for standardization usability and maintainability of the different Agent facing applications.    Breakdown solution into components that could be assigned and tracked More...

Consultant is responsible for delivering outstanding customer experience via calls email chat or social media to users by using the right principles to resolve any issue inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly More...

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expecta More...

As member of one of the largest Absence Management team you will be accountable for the day-to-day Absence Leave Management for multiple employers.  You will make claim decisions and respond to claimant employer and client queries via phone and email within defined KPIs More...

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager Banking and Financial (Collections). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and exper More...

Sutherland is seeking an experienced Integration Engineer to deliver the technical aspects of product deployments for NICE Systems customers. This is a technical consulting role which involves direct interaction with customers to understand their business data and to design and implem More...

Handle travel-related service requests through inbound/outbound voice communication.Use Amadeus GDS (Cryptic platform) to manage airline bookings issue/reissue tickets and process exchanges and refunds.Assist with flight cancellations fare recalculations and itinerary modifications ba More...