Installation Quality Specialists IQS
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Installation Quality Specialist II supports the enhancement of installation quality by managing a queue of technical issues analyzing installation data for trends and troubleshooting problems across client platforms. They also collaborate with cross-functional teams to improve internal tools and processes.
Key Duties and Responsibilities:
- Audit installation data and invoices for completeness accuracy and adherence to standards for both managed and self installations.
- Investigate recurring install issues and recommend remediation steps.
- Provide SME knowledge and expertise on installation enablement systems to the organization.
- Perform user acceptance testing on Product releases for installation enablement systems.
- Coordinate directly with internal teams and external vendors to resolve installation discrepancies providing internal and external customer support as needed.
- Track and analyze install quality metrics; share trends and flag risks proactively.
- Proactively propose data driven solutions and contribute to installation improvement projects.
- Assist in refining documentation checklists or workflows to enhance process efficiency.
- Provide peer support and contribute to cross-team enablement.
Qualifications :
- Minimum 2 experience in a technical or customer support role diagnosing and troubleshooting issues.
- Bachelors degree or equivalent experience.
- Working knowledge of SQL or similar relational database.
- Previous experience using web-based tools or CRM.
- Highly organized and detail oriented; ability to identify and solve problems using defined processes and procedures.
- Excellent written and verbal communication skills; able to communicate effectively with cross-functional teams.
- Ability to work effectively and professionally across multiple departments and levels of the organization.
Additional Information :
This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
