Quality Analyst

Sutherland

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profile Job Location:

Bogotá - Colombia

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations. Keep management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.


Qualifications :

Our most successful candidate will have:

- Ability to oversee project managers its not a QA with hearing and calibrations expect more tenure

-Review checklists performed by PM for clients assigned

-Expected background in Tech accounts

-Tableau Knowledge is desirable

-Excel Advance level

- English B2 level

- Ability to work in MS Office

- Ability to work in a fast-paced environment

- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player

- Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements

- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner


Additional Information :

All your information will be kept confidential according to EEO guidelines.


Remote Work :

No


Employment Type :

Full-time

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer sat...
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Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more

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