QA Specialist with Portuguese with English
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Analyze customer feedback to identify strengths and areas for improvement.
- Share ideas to improve the customer experience and enhance product satisfaction.
- Collaborate with cross-functional teams to resolve issues and support customer needs.
- Monitor customer interactions to ensure consistent friendly and on-brand communication.
- Conduct quality checks and provide constructive feedback to help the team improve.
- Track and interpret trends in data and reports to guide strategy.
- Support continuous improvement initiatives across customer experience projects.
- Mentor junior team members and contribute to their professional development.
- Create and maintain training materials and service guides.
Qualifications :
- Fluent in Portuguese language - C1/C2
- Good knowledge of English language - B2
- 1 year of experience in a similar role
- Strong communication skillsclear friendly and professional in both speaking and writing.
- Skilled at problem-solving and process improvement.
- Proficient in Microsoft Office (especially Excel and PowerPoint); experience with CRM and feedback tools.
- Team-oriented collaborative and organized with a sharp eye for detail.
- Comfortable multitasking and prioritizing in a fast-paced environment.
Additional Information :
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and paid breaks
- Competitive salary and clear career progression
- World-class on-the-job training
- Performance Based Monthly Quarterly Bonus
- Hybrid model of work
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
