Chat Support Specialist with Portuguese and English Varna, Bulgaria
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Respond to customer inquiries via chat and email
- Accurately document all customer interactions and case details in the CRM system
- Follow communication procedures guidelines and policies.
- Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
- Navigating multiple systems simultaneously
Qualifications :
- Native knowledge of Portuguese (C2) and good command of English (B2)
- Excellent written and verbal communication skills
- Strong computer literacy and the ability to navigate multiple systems and platforms with ease
- Strong attention to detail and the ability to follow processes and guidelines accurately
- Previous experience in a customer support or customer-facing role is an advantage
- Willingness to work on shifts
Additional Information :
What We Offer:
- Relocation package to Varna
- Work from our Varna office
- 21 days of paid annual leave
- Additional health and life insurance
- Meal and gift vouchers
- Employee recognition programs
- Individual training for professional development
- Clear career prospects with internal promotion opportunities
- Modern and pleasant work environment with cozy relaxation areas
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
