Service Operations Jobs in Colombo

DescriptionROLE PURPOSE:The Monitoring and Accountability Officer will play a key role in implementing and strengthening the existing PALAM/A project accountability system with a strong focus on ensuring that Feedback and Reporting Mechanisms are effectively utilized responded to and documented. The...

The Associate Cloud Architect is responsible for providing in-depth technical expertise to theUnified Support Organisation owning the overall designof IFS Cloud Services offering and driving operational excellence. This role is to work within the CCOE Cloud Architect team specialising in the CE6 pr...

About the Client Our client is a well-established Sri Lankan company specializing in consumer electronics and home appliances. With over four decades of industry experience the company represents leading global brands and is known for delivering reliable high-quality products and exceptional custome...

About the Role We are seeking a proactive and organized individual to join our clients team as a Secretary (or Trainee Secretary for school leavers). This role plays a key part in supporting sales and service operations coordinating with customers and suppliers and ensuring efficient office document...

Key Responsibilities:Technology Operations StrategyDefine and lead the global Tech Ops strategy aligning with business objectives SLAs and client scalable and efficient operational frameworks to support the companys IT services and cloud-based delivery Management & DeliveryLead ITIL based service...

Company Overview A fast-growing Australian mobile car detailing service expanding operations with a back-office in Sri Lanka. The company prides itself on excellent customer service and is seeking international talent to support its Australian client base during local business hours. This dynamic au...

This role is focused on driving continuous improvement across all Technology Service Management processes. The individual will work collaboratively with service owners cross-functional teams and business stakeholders to identify and implement process enhancements. A key part of the role is leveragin...

Develop and deploy machine learning models for analytics and automationAnalyze data to support business strategy and decision-makingDesign solutions to improve financial service operationsCollaborate with engineering and business teamsMaintain data pipelines and support real-time analyticsUse machin...

The Service Desk Manager manages the daily operations of the service desk team performance ensuring global customer service standards are maintained and improved. The ideal candidate has excellent interpersonal and situation management skills along with excellent analytical and troubleshooting skill...

As a step in our recruitment process all final candidates will undergo a background check to get us an understanding of our future employees.We respectfully decline all offers of recruitment and/or advertising assistance.IFS FactIFS develops and delivers enterprise software for customers around the...