End User Engineer

Virtusa

Job Location:

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations.
Key Responsibilities
Resolve complex incidents not handled at L1
Perform remote troubleshooting of desktops laptops and applications
Manage user account provisioning and access control
Support Office/M365 collaboration tools and enterprise applications
Assist with patching deployments and system updates
Identify recurring issues and recommend problem management actions
Contribute to knowledge base creation and updates
Support onboarding and training of junior analysts
Required Skills
Strong troubleshooting skills (Windows/macOS networks)
Active Directory / identity management basics
M365 and enterprise application support
ITIL process understanding
Good documentation skills
Experience
25 years

Required Experience:

Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations.Key ResponsibilitiesResolve complex incidents not handled at L1Perform remote troubleshooting of desktops laptops and applicationsManage user account provisioning...