End User Support Analyst
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Purpose
Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations.
Key Responsibilities
- Resolve complex incidents not handled at L1
- Perform remote troubleshooting of desktops laptops and applications
- Manage user account provisioning and access control
- Support Office/M365 collaboration tools and enterprise applications
- Assist with patching deployments and system updates
- Identify recurring issues and recommend problem management actions
- Contribute to knowledge base creation and updates
Support onboarding and training of junior analysts
Required Skills
- Strong troubleshooting skills (Windows/macOS networks)
- Active Directory / identity management basics
- M365 and enterprise application support
- ITIL process understanding
- Good documentation skills
- Experience - 25 years
Required Experience:
IC
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
