Service Desk Jobs in Colombo

Key responsibilities & Accountabilities* Serve as the first point of contact for users seeking technical assistance at the Tech Bar* Diagnose and resolve hardware and software issues on various devices including laptops desktops and mobile devices. * Provide support for operating systems application...

Key Responsibilities Provide initial triage logging and resolution for Level 1 IT incidents and service requests received via the Service DeskAssist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)Follow defined processes for inciden...

The Service Delivery Engineer (SDE) is responsible for providing technical expertise to the Managed Services Department. The Service Delivery Engineer (SDE) is responsible for providing technical expertise to the Managed Services Department. This department consists of the Service Desk Cloud Service...

We are looking for a proactive IT Service Desk Administrator to deliver fast reliable first-line and second-line IT support across a global environment. This role requires someone who is passionate about service excellence confident in handling Microsoft 365 and endpoint administration and comfortab...

Were looking for an IT Administrator who can be the go-to person for users someone who loves solving problems fast keeps systems secure and running smoothly and enjoys working in a modern cloud-first environment. What you will doProvide L1/L2 support for Microsoft 365 (Email OneDrive SharePoint Team...

DescriptionPOSITION SUMMARYSupply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities. Contact appropriate individual or department (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention...

We are seeking a proactive and technically skilled End User Compute (EUC) Engineer to manage and optimise our macOS and Windows device environments. The role focuses on the full lifecycle management of endpoints ensuring security stability and performance through effective provisioning patching and...

You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents  As a member of the team providing Sitecores global 24/7 coverage your work hours and sche...

You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents  As a member of the team providing Sitecores global 24/7 coverage your work hours and sche...

Responsibility Lead end-to-end project lifecycle management including initiation planning execution monitoring and closure ensuring delivery within time budget and quality parameters. Coordinate and track the progress of assigned projects ensuring timely updates milestone tracking and stakeholder r...

key Responsibilities Drive continuous improvement across all Technology service management processes and functionsWork closely with various teams service owners and business stakeholders to identify areas for process improvementImprove efficiency and enhance customer experience using Automation and...

This role is focused on driving continuous improvement across all Technology Service Management processes. The individual will work collaboratively with service owners cross-functional teams and business stakeholders to identify and implement process enhancements. A key part of the role is leveragin...

Executive - IT AuditExecutive - IT AuditRequirementsGraduate with minimum 3 years experience or advanced diploma holder with minimum 4 years experience from a reputed university in Information Technology or related fieldUnderstanding in Network Concepts Operating systems Application Security and Dat...

Key responsibilities & Accountabilities:* Serve as the first point of contact for users seeking technical assistance at the Tech Bar. * Diagnose and resolve hardware and software issues on various devices including laptops desktops and mobile devices. * O365 license administration * Tracking purchas...

Serve as the first point of contact for users seeking technical assistance at the Tech and resolve hardware and software issues on laptops desktops and mobile devices. Provide support for operating systems applications and network-related problems. Assist users with setting up and configuring IT eq...

Line of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelAssociateJob Description & SummaryA career within Information Technology Risk Assurance services will allow you to develop and apply strategies that help clients leverage enterprise technologies so they can get a...

TSTS Role Definitionyou will be a vital part of the technology team delivering bespoke systems that provide Client with a competitive advantage in a dynamic marketplace. Working within the Technology Operations team your role is to offer enhanced support to both internal and external will be respon...

About the role: You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents as a level 2 support engineer.You will be coached in these efforts by a te...

The Service Desk Manager manages the daily operations of the service desk team performance ensuring global customer service standards are maintained and improved. The ideal candidate has excellent interpersonal and situation management skills along with excellent analytical and troubleshooting skill...