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IT Service Desk Administrator
Job Location:
Monthly Salary:
Posted:
25 May 2026 (30+ days ago)
Posted:
Application Deadline:
22 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Overview
The IT Service Desk Administrator provides first and second-line IT support to ensure smooth day-to-day business operations. The role focuses on incident resolution user support system administration endpoint management and maintaining high service availability aligned with IT service management best practices.
This position may require shift work to support global users across multiple time zones.
Key Responsibilities
- Provide L1 & L2 IT support for end users across applications devices and infrastructure.
- Support and administer Microsoft 365 services including:
- Outlook / Exchange Online
- Teams & Teams Voice
- SharePoint & OneDrive
- Intune device management
- Log categorize and resolve incidents and service requests using an IT Service Management tool (e.g. ServiceNow/Jira).
- Deliver desktop laptop and application support ensuring minimal downtime.
- Monitor systems endpoints and services proactively to identify and resolve issues.
- Manage endpoint security antivirus status and device compliance.
- Perform monthly patching of servers and endpoints in line with security standards.
- Support administration of internal business applications.
- Maintain IT asset and inventory records.
- Coordinate with vendors and third-party service providers when required.
- Maintain service desk documentation procedures and knowledge base articles.
- Support automation initiatives IT audits and continuous service improvement activities.
Required Qualifications
- Degree in Information Technology or relevant technical certification.
- Minimum 4 years experience in IT Support / Service Desk / IT Administration.
- Experience supporting enterprise or hybrid cloud environments.
Technical Skills
- Microsoft 365 Administration
- Intune / Endpoint Management
- ITSM tools (ServiceNow Jira or similar)
- Windows desktop & application support
- Device management & security compliance
- Basic networking and cloud concepts
- Cybersecurity awareness (MFA endpoint security access control)
Certifications such as ITIL Microsoft Azure or ServiceNow are advantageous.
