Knowledge Base Jobs in Colombo

Key Responsibilities Provide initial triage logging and resolution for Level 1 IT incidents and service requests received via the Service DeskAssist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)Follow defined processes for inciden...

Role ResponsibilitiesEngaging with the product owner team lead architects and other members of the global team youll help build world-class solutions to address our customer a consistent focus on quality and security youll deliver reliable and robust own workload and promotes an inclusive and open...

Role ResponsibilitiesWork with the product owner team lead architects and global team to build world class solutions for customer workload independently and promote an inclusive open and implement automated CICD pipelines for seamless Infrastructure as Code (IaC) to automate cloud resource provis...

We are delighted to be seeking an Application Support Consultant.  You will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients experience satisfaction and loyalty. By delivering fast empathetic and effective...

Engage with the product owner team lead architects and global team members to deliver world-class solutions addressing customer needs.Demonstrate a consistent focus on quality and security delivering reliable and robust solutions.Manage own workload effectively while promoting an inclusive and open...

Engage with the product owner team lead architects and global team members to deliver world-class solutions addressing customer needs.Demonstrate a consistent focus on quality and security delivering reliable and robust solutions.Manage own workload effectively while promoting an inclusive and open...

As an Application Support Consultant you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring coaching and consulting services as well as acting as a client advocate to resolve issues and to improve process and the app...

We are delighted to be seeking a Customer Support Consultant.  You will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients experience satisfaction and loyalty. By delivering fast empathetic and effective supp...

Job Purpose To ensure continuous availability and optimal performance of business-critical applications by developing supporting troubleshooting and maintaining software systems. The role bridges development and operations helping eliminate or minimize disruptions to business operations. Key Respons...

Velou is a revolutionary Silicon Valley technology startup. We are building the next-generation best-in-class shopping experiences for e-commerce retailers. If you have a knack for data a love for technology and a keen eye for detail we are looking for you! Do you have what it takes As a Senior Bus...

Training Delivery Conduct new hire training (induction tools and process knowledge). Facilitate refresher sessions based on TNI inputs from QA and Operations teams. Deliver calibration & alignment workshops for auditors and operations. Conduct train-the-trainer (TTT) sessions for SMEs/peer mentors.C...

the technical support team to carry out customer support properly and promptly monitors servers and systems takes ownership of reported issues responds to enquiries provides information and feedback ensuring problems are being recorded and tracked throughout the entire process. positive customer/wo...