Team Lead MSP Implementation & Presales

About the Client

Our client is a leading technology solutions provider specializing in managed IT services cloud solutions cybersecurity and digital transformation. With a strong international presence they help businesses enhance efficiency strengthen security and accelerate growth through innovative technology solutions.

Job Overview

The Team Lead MSP Implementation & Presales is a senior technical leadership role focused on leading end-to-end technical implementations and providing presales support to drive business growth. The role involves working closely with sales account management and engineering teams to oversee solution design client onboarding and project delivery across cloud cybersecurity networking and modern workplace technologies. Additionally the position provides escalation-level oversight to the MSP support function ensuring high service standards and SLA compliance.

Key Responsibilities

Implementation & Delivery

• Lead end-to-end technical implementations for new and existing MSP clients across Clients fullservice portfolio.
• Own Modern Workplace deployments: Microsoft 365 Intune Entra ID Exchange Online TeamsSharePoint.
• Drive Cloud & Infrastructure implementations: Azure Landing Zones virtual networks Azure BackupAWS and Google Cloud workloads.
• Execute Cybersecurity deployments: Sophos Fortinet Palo Alto Networks CrowdStrike MicrosoftDefender suite SIEM onboarding and endpoint protection rollouts.
• Deliver Networking implementations: LAN/WAN SD-WAN VPN switching routing and firewallconfiguration (Fortinet Sophos Palo Alto Cisco).
• Ensure all project deliverables are completed on time within scope and to Clients qualitystandards.

& Solution Design

• Serve as the primary technical resource for the sales team owning solution design scoping andproposal development.
• Conduct technical discovery sessions with prospective clients to identify requirements and map to Clients service offerings.
• Prepare Bills of Materials (BOMs) effort estimates technical architecture diagrams and solutionproposals.
• Lead proof-of-concept (PoC) engagements and technical presentations to clients and prospects.
• Review RFPs and tenders providing accurate technical responses and costing inputs.
• Act as the technical bridge between sales and delivery to ensure solutions are accurately scopedpriced and deliverable.

3. Team Leadership & Development

• Lead mentor and develop a team of implementation engineers and support specialists.
• Conduct regular 1-on-1s performance reviews and technical skills assessments.
• Build upskilling plans aligned to Clients vendor partnerships and service pillars.
• Provide escalation-level support oversight ensuring the team meets SLA commitments withoutrequiring day-to-day involvement.
• Manage resource allocation across implementation projects and support queues.

Relationship Management

• Serve as a senior technical point of contact for key MSP and implementation clients.
• Participate in client service review meetings project kick-offs and quarterly business reviews (QBRs).
• Proactively identify upsell and cross-sell opportunities and communicate these to the AccountManagement team.
• Ensure a high-quality professional client experience across all implementation and presalesengagements.

& Documentation

• Develop and maintain SOPs runbooks and knowledge base articles for implementation workflows.
• Ensure all client environments and project deliverables are documented in Clients PSA/ITSMtoolsets.
• Champion automation and scripting to streamline implementation and support workflows.
• Drive continuous improvement across delivery processes using ITIL best practices

& Compliance

• Ensure all implementations and managed environments align with Clients ISO 27001 ISMSframework.
• Enforce endpoint security patch management and vulnerability management standards across clientenvironments.
• Oversee firewall policy reviews VPN management and network security hygiene for managed clients.
• Ensure backup disaster recovery and BCP configurations are maintained and tested across the clientbase.
• Support VAPT coordination and remediation tracking for applicable client engagements

Required Qualifications & Experience

• 58 years of hands-on experience in an MSP IT services or systems integration environment.
• Minimum 2 years in a senior technical implementation lead or presales engineer capacity.
• Proven track record of leading technical implementations across cloud cybersecurity and networkingsolutions.
• Demonstrated presales experience solution scoping proposal writing BOMs and clientpresentations.
• Broad multi-vendor exposure: Microsoft Sophos Fortinet Palo Alto CrowdStrike AWS or Google Cloud.

Skills

• Modern Workplace: Microsoft 365 (Exchange Online SharePoint Teams OneDrive Intune Entra ID).
• Cloud & Infrastructure: Microsoft Azure (IaaS/PaaS Azure Backup Azure Monitor) AWS GoogleCloud Platform fundamentals and administration.
• Cybersecurity: Sophos (Endpoint Firewall MDR) Fortinet (FortiGate FortiManager) Palo AltoNetworks (PAN-OS Panorama) CrowdStrike Falcon Microsoft Defender suite (Endpoint IdentityOffice 365).
• Networking: TCP/IP VLANs SD-WAN VPN (IPSec/SSL) routing & switching firewall policymanagement.
• Server & Infrastructure: Windows Server (2016/2019/2022) Linux (Ubuntu/RHEL/CentOS) ActiveDirectory DNS DHCP Group Policy Hyper-V / VMware.
• Backup & DR: Veeam Azure Backup Acronis or equivalent enterprise backup solutions.
• PSA/ITSM tools: Zoho Desk ConnectWise Autotask Freshservice or equivalent.
• RMM tools: N-central ConnectWise Automate NinjaRMM or equivalent.
• Scripting & Automation: PowerShell (essential) Bash or Python as a plus

Skills

• Strong leadership presence with the ability to inspire and hold a team accountable
• Excellent verbal and written English communication skills
• Structured problem-solver with a calm decisive approach under pressure
• Customer-first mindset with professional client-facing communication skills
• Strong documentation discipline and attention to detail

Interested candidates may send their CV to