Associate Executive Call Center
Job Summary
About the Client
Our client is a leading digital marketplace in Sri Lanka connecting buyers and sellers through a convenient online platform. The company operates across multiple categories including vehicles property jobs electronics and services and is focused on creating a trusted and seamless experience for its growing customer base.
Job Overview
We are looking for a target-oriented and customer-focused Sales/Call Center Executive to handle assigned leads engage potential customers and convert leads into successful sales opportunities while delivering excellent customer service.
Key Responsibilities
- Contact assigned leads and follow up to generate sales.
- Engage and persuade potential customers to achieve strong conversion rates.
- Achieve monthly sales and revenue targets.
- Ensure customer interactions meet required quality and compliance standards.
- Maintain assigned work schedules and productivity standards.
- Provide excellent customer service throughout the sales process.
- Complete required follow-ups and documentation.
- Support the team with ad hoc tasks when required.
Requirements
- G.C.E. Advanced Level or equivalent qualification.
- Excellent bi/tri-lingual communication and interpersonal skills.
- Freshers are encouraged to apply; call center/customer care experience is an advantage.
- Target-oriented with strong sales and persuasion skills.
- Good organizational and time management skills.
- Ability to work in a fast-paced environment and meet targets.
- Positive attitude willingness to learn and strong teamwork skills.
- Willingness to work on a roster basis including weekends.
Interested candidates may send their CV to