Client Success & Retention Associate Senior Associate

We are looking for a Client Success Associate/Senior Associate to be the right hand to our Head of Client Services.

Youll own the relationship and the numbers supporting international clients driving retention and digging into the data behind whats working and whats not.

Employment Type: Full-Time In-Office (Sri Lanka-based candidates)

Working Hours: 9:00 AM 5:30 PM Sri Lanka time Monday to Friday.

Holidays: England & Wales public holidays observed.

Compensation: Paid in LKR. Based on demonstrated performance employees will have the opportunity to earn performance-based commissions and transition to a foreign currency-based earning model.

What youll do:

• Partner closely with the Head of Vertical on account strategy and performance analysis
• Manage and grow relationships with our international client base
• Translate client needs into smart data-backed solutions
• Own retention spotting risks early and turning clients into long-term partners
• Direct liaising with the clients in US UK and EU
• Strengthen client relationships improve retention and drive account growth through upselling opportunities

What were looking for:

• Strong analytical mindset comfortable with data and reporting
• Confident communicator who can manage senior international stakeholders
• Someone who wants ownership not just a task list
• Keen to learn new tech and creative problem-solving skills
• Excellent English communication skills and the ability to handle client queries independently
• Willingness and eagerness to learn and use new tech tools
• Strong ability to create client presentations proposals and performance reports