URGENT HIRING Spanish Customer Support Agent Onsite Lisbon

URGENT HIRING!

Job Title: Operations Customer Expert (Spanish English)

Location: Onsite Lisbon Portugal

Project: Customer Support for Payment Solutions Project

Are you passionate about helping others and resolving inquiries We are looking for a motivated Spanish-speaking professional with excellent communication skills and a strong customer-focused mindset to join our dynamic team in Lisbon.

Youll be part of a dedicated Customer Service team responsible for:

• Handling incoming inquiries from business clients regarding their payment solutions.
• Providing clear accurate information and guiding customers through technical or account processes via phone and email.
• Understanding each customers specific needs and offering efficient tailored solutions.
• Meeting quality and performance KPIs related to customer satisfaction response times and resolution rates.
• Maintaining accurate records of customer interactions in the CRM system.
• Ensuring an excellent service experience to maintain high customer satisfaction.

• Fluent Spanish speaker (C2 level or higher).
• Good command of English (B2 level minimum).
• Previous experience in Customer Service or technical support (preferred but not mandatory).
• Strong communication active listening and problem-solving skills.
• Comfortable working with performance targets and CRM systems.
• Available to work full-time in rotating shifts.

• Monday to Friday (no weekends!)
• Shifts between 09:00 and 18:00 CET (8h/day 1h break)

• Monthly Salary: Approx. 1500 gross
• Full-time permanent contract
• Full training provided upon onboarding
• Dynamic multicultural team with career development support
• Private health insurance and other corporate benefits

• Send your CV to:
• Connect on LinkedIn: Vishaya R. Doerga