Turkish speaking Customer Support Representative

Position: Customer Support Representative

Location: Lisbon Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience
• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic technical and product-related issues
• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey
• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times
• Partner with internal technical experts to educate advertisers on product features best practices and common issue types.

REQUIREMENTS:

• Native/fluent in Turkish both verbal and written. Fluent in English (minimum B2 level)
• Experience in paid campaign management is mandatory
• Degree in Marketing or a related field
• Background in Digital Marketing
• Experience in a Contact Centre or service environment within the Ad Tech industry
• Strong familiarity with social media platforms and a basic understanding of digital advertising
• Excellent customer service skills
• Ability to work effectively both independently and as part of a team
• Working schedule: Monday - Sunday 24/7 rotating shifts

REQUIREMENTS:

• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!!!