Turkish-Speaking B2B Advertising Support Specialist

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Turkish-Speaking B2B Advertising Support Specialist for their team in this role you will support business advertisers with technical troubleshooting platform guidance and optimization insights ensuring a seamless and high-quality user experience.

• Location: Lisbon Portugal
• Language: Turkish
• Start date: 20/8

Your Role

• Handle end-to-end troubleshooting for advertising products via email and chat
• Diagnose issues related to campaigns platform tools and product features
• Drive query resolution by collaborating with internal
• Product
• Operations & Engineering teams
• Provide timely accurate updates to ensure high customer satisfaction
• Identify opportunities to improve the user experience from day one
• Ensure service quality by meeting productivity SLA and case-handling standards
• Educate advertisers on features best practices and common issue types
• Maintain proactive professional communication throughout the case journey
• Share insights trends and feedback to support continuous improvement

Your Profile

• Native or C2 level
• Turkish-Speaking B2B Advertising
• Support
• Specialist plus good English (around B2)
• Some experience with online campaigns or digital marketing you dont need to know everything just be comfortable with the basics
• Familiarity with social media platforms and interest in online advertising
• Previous experience in customer support or a contact center is a plus but not mandatory
• Comfortable analyzing issues problem-solving and paying attention to detail
• Ability to work both independently and as part of a collaborative team. A degree in
• Marketing or a related field is helpful but not required practical experience also counts. A proactive customer-focused mindset and willingness to learn

What Is Offered

• Full-time employment with comprehensive fully paid training. Monday to Sunday 07:0019:00 Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central Lisbon easily accessible and well-equipped

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Health Insurance since day 1 for small amount free after 6 months