Travel Platform Support

Portuguese-Speaking Customer Support Representative

Location: Porto Portugal
Work Model: On-site

Languages: Portuguese (Native/Fluent) English

Start Date: 7 October 2026

Employment Type: Full-time

Relocation Support: Not provided

Do you enjoy helping people solving problems and making travel experiences smoother Are you a natural communicator who can turn a customers question into a positive experience

Join the customer support team of one of the worlds largest online travel platforms connecting travellers with accommodation flights and experiences across the globe.

This is your opportunity to become part of an international environment develop your customer service expertise and help travellers navigate their journeys with confidence.

No previous travel industry experience is required your communication skills customer-first mindset and willingness to learn are what matter most!

Our client is a major international online travel agency operating across an extensive global network:

• Accommodation reservations in more than 220 countries and territories.

• Flight services available across 55 markets.

• Tours and activities offered in over 1300 cities worldwide.

As a Customer Support Representative you will be one of the key points of contact for customers seeking assistance with their travel-related questions and service requests.

Your mission Make every interaction helpful professional and solution-oriented.

• Assist customers with inquiries and routine issues related to travel products and services.

• Provide support through inbound and outbound calls as well as digital communication channels depending on business needs.

• Understand customer concerns identify the root of the issue and provide clear accurate solutions.

• Guide customers through relevant information and service procedures.

• Deliver friendly professional and personalized assistance throughout each interaction.

• Maintain accurate customer information and follow established service guidelines.

• Contribute to a positive customer experience by combining empathy active listening and problem-solving.

We are looking for someone who enjoys communication and genuinely wants to help others.

Required:

• Good command of Portuguese both spoken and written.

• Good command of English both spoken and written.

• Strong communication and interpersonal skills.

• Customer-oriented mindset and willingness to assist people.

• Ability to understand customer needs and resolve routine problems.

• Adaptability and readiness to work in a dynamic international environment.

Nice to Have:

• Previous experience in Customer Service Contact Centre or Customer Support.

• Experience in the travel industry such as travel agencies airlines hotels or hospitality.

• Familiarity with booking platforms or reservation processes.

Dont have travel industry experience No problem! If you have the right attitude communication skills and motivation to learn we encourage you to apply.

Base Salary: 920 gross/month (14 payments per year)

Food Allowance: 167.86/month

Additional Bonus: 110 attendance bonus

Work Location: Porto Portugal

Work Arrangement: On-site

The attendance bonus is subject to the applicable attendance conditions.

• Rotational shifts between 08:00 and 03:00.

• Two rotational days off per week.

• The latest shift from 18:00 to 03:00 is performed remotely.

Important: Flexibility is essential as the role operates across different shifts including late evenings and overnight hours.

The position is based on-site in Porto Portugal.

Please note:

• Relocation assistance is not included.

• Candidates should be prepared to arrange their own relocation and accommodation if moving to Porto.

• International exposure: Work within a globally recognized travel services environment.

• Transferable skills: Strengthen your communication customer service and problem-solving abilities.

• Career development: Build a foundation for future opportunities in customer experience and international operations.

• Dynamic environment: Engage with customers and travel-related situations every day.

• Entry point into travel: Previous travel industry experience is preferred not mandatory.

Our recruitment process is designed to assess your communication skills language proficiency customer orientation and motivation for the role.

Expected start date: 7 October 2026.