Travel Agent French German Relocation to Lisbon

Your New Adventure Awaits in Sunny Lisbon Portugal!

Were looking for expert Business Travel Consultants fluent in French or German to join our fast-growing team in Lisbon.

This is your chance to bring your GDS expertise to a global tech leader while enjoying the incredible quality of life historic culture and beautiful coastline that Portugal has to offer. Stop just dreaming about a change and come build your new life with us!

At Navan our mission is to make travel seamless and empowering so travelers can focus on being there not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team youll support our users travel needs directly. Youll take ownership of customer satisfaction by resolving issues communicating effectively and collaborating with internal teams to clear any obstacles for travelers all while delivering an exceptional customer experience. As our frontline youll provide valuable feedback to our product design and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations traveler experiences and product development directly.

NOTE: Candidates must be willing to relocate to Portugal. Please submit all applications in English.

What Youll Do:

• Provide top-tier travel support via chat calls and emails
• Maintain up-to-date knowledge on suppliers destinations and systems
• Quickly assess customer needs urgency and preferences
• Accurately handle hotel flight car and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly meeting SLA expectations
• Follow company and customer policies ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products suppliers and industry updates
• Stay current on travel industry best practices
• Maintain attendance complete assigned training and meet performance metrics

What Were Looking For:

• Experience: 5 years as a Travel Consultant covering air cars rails and hotel bookings; 3 years with GDS (Sabre Amadeus or Galileo) Required
• Language: Fluency in English AND French or German - Required
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail Zendesk Slack and Salesforce
• Availability: Flexible to work rotating shifts Monday to Friday between 7 AM and 11 PM
• Working Model: Hybrid
• Skills: Ability to multitask resolve urgent matters quickly and work independently to troubleshoot issues
• Attitude: Empathetic professional and excellent at communicating verbally and in writing