Contact Center Analyst Fluent Spanish and English (Portugal Homebased)
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Job Summary
Contact Center Analyst
Lisbon Portugal
Remote/Home-based
Full Time
TheContact CenterAnalystprovides first-level support to Clinical Trials personnel via phone email and chat ensuring timely resolution of technical and operational inquiries.
Essential Functions:
Serve as the first point of contact forHealth care professionalsproviding exceptional support to both internal and external customers.
Manage and coordinate requests related to supply accommodations laboratory reports access to internal applications and other administrative and operational support activities.
Engage with end users to understand clarify and accurately capture their needs and requirements.
Troubleshoot and resolve routine inquiries efficiently while ensuring more complex issues are escalated to the appropriate teams for timely resolution.
Maintain accurate and detailed records of all customer interactions using CRM tools ensuring a seamless support experience and high service quality.
Contribute to a collaborative patient-focused environment by delivering professional responsive and solution-oriented support.
Qualifications:
Strong customer service and communication skills.
Ability to multitask and manage a variety of requests in a fast-paced environment.
Problem-solving mindset with attention to detail.
Comfort working with CRM systems and internal applications.
A proactive approach to supporting healthcare professionals and delivering excellent service.
College certificate or equivalent experience (12 years of studies)
Previous experience in a Call Center with technology support or clinical a plus.
Mandatory Skills:
Fluent in English
Fluent in Spanish
Windows Operating System
Microsoft Office
Why Join
Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology the largest data sets the best analytics tools and in our opinion some of the finest minds in the Healthcare industry.
You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies capabilities and vast therapeutic and information and technology areas you can seek opportunities to change and grow without boundaries.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Its an exciting time to join and reimagine whats possible in healthcare.
IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees builds a stronger team and allows individual employees the opportunity to maximize their personal potential.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA we believe that diversity inclusion and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone everywhere. When our talented employees bring their authentic selves and their diverse experiences to work they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise as part of this culture IQVIA is committed to ensuring effective equality between women and men integrating it as a strategic principle in its corporate and human resources policies.
Required Experience:
IC
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
