Technical Support Specialist

Work Model: On-site
Language: English
Schedule: Monday to Friday 09:00 to 18:00 with weekends off
Gross Salary: 920 gross/month

The Role:
The Technical Support Specialist provides first-line technical support to customers using AI and cloud-based solutions. The role focuses on troubleshooting standard technical issues addressing customer queries in a timely and professional manner and ensuring service delivery in accordance with established procedures quality standards and operational requirements.

Key Responsibilities:
- Provide first-line technical support for customer API-related issues involving AI and cloud-based solutions.
- Gather and assess relevant troubleshooting information before resolving or escalating technical issues.
- Interpret common API and HTTP errors including distinguishing between client-side and server-side issues.
- Review basic request and response data including endpoints methods headers payloads status codes and error messages.
- Read and understand simple code snippets used to make API calls.
- Validate AI-generated or bot-provided answers against official documentation or other reliable sources before relying on them.
- Respond to customer queries and service requests in a timely and professional manner.
- Escalate complex or unresolved technical issues through the appropriate internal channels.
- Support customers across international markets and multiple time zones.
- Follow all applicable compliance operational process and quality requirements.

Requirements and Qualifications:
- Minimum of 2 years of experience in technical support or a related field.
- Fluency in English both written and spoken.
- Strong critical-thinking and analytical skills particularly when reviewing AI-generated answers or automated support recommendations.
- Willingness and ability to learn basic vibe coding concepts and perform simple technical tasks to support routine operations.
- Ability to follow established procedures and resolve standard technical support issues effectively.
- Strong communication problem-solving and customer service skills.
- Ability to work in a fast-paced international environment.

Mandatory Technical Requirements:
- Basic knowledge of HTTP APIs JSON and common HTTP status codes.
- Basic code literacy especially the ability to understand and interpret simple API call examples.