Technical Support Specialist – AI & Cloud Solutions

English C1 Technical Support API Troubleshooting

Are you a technical support professional who enjoys solving problems investigating errors and understanding how technology works behind the scenes

Take your technical support experience further by working with AI-powered and cloud-based solutions. This opportunity combines customer support API troubleshooting analytical thinking and emerging AI-assisted workflows. Its ideal for someone who enjoys finding answers checking technical details and helping customers resolve issues accurately and efficiently.

If you have a foundation in APIs and HTTP can read simple code examples and want to develop your technical skills in an international environment this could be your next career move.

As a Technical Support Specialist youll provide first-line technical assistance to customers using AI and cloud-based products. Youll investigate routine technical issues analyse API requests and responses identify common errors and guide customers toward appropriate solutions.

Youll also work with AI-generated recommendations and automated support responses applying your own critical thinking to verify information against official documentation and reliable technical sources.

This is a hands-on technical support role for someone who combines customer focus with a structured evidence-based approach to problem-solving.

Troubleshoot technical issues

• Provide first-line support for customer issues involving APIs and AI-powered cloud-based solutions.

• Gather relevant information investigate reported problems and determine the appropriate next steps.

• Interpret common HTTP and API errors distinguishing between client-side issues and server-side problems.

• Resolve standard technical queries and escalate complex or unresolved cases through the appropriate channels.

Analyse API requests and responses

• Review API endpoints HTTP methods headers request payloads response data status codes and error messages.

• Use basic technical knowledge to understand what may be causing an issue.

• Read and interpret simple code snippets used to make API calls.

• Gather clear relevant evidence before proposing a solution or escalating a case.

Work critically with AI-assisted support

• Review AI-generated or bot-provided answers rather than accepting them at face value.

• Verify recommendations against official product documentation and other reliable sources.

• Identify potentially inaccurate or incomplete information and ensure that customer guidance is technically sound.

• Develop familiarity with basic AI-assisted coding concepts including simple tasks sometimes described as vibe coding.

Deliver excellent customer support

• Respond to customer questions and service requests in a timely clear and professional manner.

• Explain technical findings in a way customers can understand.

• Maintain accurate case information and follow established troubleshooting procedures.

• Support customers across international markets and time zones while meeting applicable quality operational and compliance standards.

Were looking for someone who combines technical curiosity with practical troubleshooting skills and a customer-oriented mindset.

Experience and language

• At least 2 years of experience in technical support or a related field.

• C1 English proficiency with strong written and spoken communication skills.

Mandatory technical knowledge

You must have a basic understanding of:

• HTTP: common methods request/response fundamentals and HTTP status codes.

• APIs: what APIs do and how applications communicate through API requests.

• JSON: the structure of JSON data and how to read basic payloads.

• Basic code literacy: the ability to understand and interpret simple API call examples.

These are essential requirements for the role. You do not need to be an experienced software developer but you should be comfortable reading basic technical examples and using them to investigate issues.

Professional skills

• Strong analytical and critical-thinking abilities.

• A structured approach to troubleshooting and problem-solving.

• Attention to detail when reviewing technical information.

• The ability to verify information instead of relying blindly on automated recommendations.

• Clear communication and a professional customer-service approach.

• The ability to follow established procedures while recognising when an issue needs escalation.

• Adaptability and a willingness to learn new tools technologies and AI-assisted workflows.

• Monthly salary: 920.

• Complexity bonus: 200. The payment frequency and eligibility conditions should be confirmed during recruitment.

• Quarterly bonus: Additional bonus opportunity; specific conditions should be confirmed.

• Meal allowance: 7.63 net per working day.

• Predictable working hours: Monday to Friday 09:0018:00.

• Weekends off: Saturday and Sunday.

• International exposure: Support customers across different markets and time zones.

• Technical development: Build on your existing support experience while working with APIs cloud-based solutions and AI-assisted troubleshooting.

Location: Lisbon

The current schedule is Monday to Friday 09:0018:00. Operational hours may change in the future potentially to a 24/7 model; this has not been confirmed.

This opportunity may suit you if you:

• Have experience in technical support application support or a related customer-facing technical role.

• Can explain what an API is and recognise common HTTP status codes.

• Know how to read basic JSON and follow a simple API request example.

• Enjoy investigating problems and checking whether proposed solutions are correct.

• Want to expand your exposure to AI and cloud technologies without needing to be a full-stack developer.

Please note: General customer service experience alone may not be sufficient. Candidates must meet the minimum experience requirement and demonstrate the mandatory technical foundations in HTTP APIs JSON and basic code literacy.