Technical Support Representative

Are you passionate about cutting-edge drone and imaging technology We are looking for an enthusiastic customer-focused professional to join our team in Lisbon Portugal providing multilingual technical support consultation services to users for the French market.

In this role you will help users unlock their creativity by providing professional technical solutions handling inquiries and ensuring an exceptional user experience across various channels.

• Multi-Channel Technical Support: Provide technical support and consultation services to users via phone online and email.

• Solutions & Training: Deliver professional technical solutions and conduct technical knowledge output and training.

• Customer Care & Complaint Handling: Properly handle customer complaints manage emotions establish strong user communication and enhance overall user satisfaction.

• Feedback & Optimization: Collect and analyze user feedback to help optimize existing products and service processes.

• Team Collaboration: Collaborate closely with other team members to achieve departmental goals.

• Native-level or fluent proficiency in French combined with solid English knowledge.

• Strong communication problem-solving and emotional management skills with a high focus on user satisfaction.

• Good IT and technical aptitude to handle diverse software and hardware inquiries.

• Flexibility to work on rotational shifts.

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Trial Period: 1 month following contract signature.

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern Monday to Sunday between 08:00 and 22:00.

• Workplace: Located at the TP Tejo office building in Lisbon Portugal.

• Holidays: Proportional vacation entitlement in the first year (up to a maximum of 20 days) moving to 22 days per calendar year in subsequent years alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.

You can send your CV directly via email: