Technical Support Engineer (Level 2)

Devexperts

Job Location:

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We expect the Technical Support Specialist to:

Work in 5-day schedule
Monitor financial systems using proprietary monitoring systems
Register and resolve service requests incidents and problems
Assist to DevOps engineers developers and QA engineers
Communicate with client and partner company representatives
Exchange knowledge with colleagues.

Qualifications :

Must-have skills:

Basic UNIX/Linux training
Experience in Unix/Linux command line
Basic knowledge of shell script languages AWK Perl etc.
Strong analysis investigation and troubleshooting skills
Good command of written and spoken English languages.

Nice-to-have skills:

Work experience in Linux environment
Experience in customer service
Understanding of ITIL/DevOps processes and routines
Experience with SQL-like command language
Experience with trading/exchange/risk management software usage
Experience with Atlassian software (JIRA Confluence etc.)
Bachelors degree in Computer Science or a related field.

Additional Information :

Care for the employees is one of dxFeeds core values. For the suggested position we offer a benefits package that will guarantee the comfort of our new teammate.

Health and recreation benefits:

Fully paid additional wellness days (3 unwell days per year)
Medical insurance for the employees and children
Reimbursement of fitness / Urban Sports Club Membership
Meal allowance (Coverflex Card)
Flexpay system (Coverflex)

Facility benefits:

Modern office with new equipment
PlayStation table football and musical instruments in the office
Parking spaces
Free drinks and snacks

Community benefits:

Teambuilding activities
Corporate parties
Football club
Speakers club
Free admission to corporate external events
Possibility of joining conferences and professional fairs.

Professional training benefits:

Unlimited access to self-learning platforms
Certification opportunities
Mentorship Program.

Social benefits:

Referral bonuses for specific roles
Paid leave upon special events.

Remote Work :

Employment Type :

Full-time

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.We expect the Technical Support Specialist to: Work in 5-day scheduleMonitor financial systems using proprietary monitoring systemsRegister and resolve service requests...