Technical Customer Support Specialist – Dutch & English

Technical Customer Support Specialist Dutch & English (Lisbon)

Location: Lisbon Portugal (On-site)

Position Type: Full-time

Schedule: Rotational shifts (No night shifts)

Are you tech-savvy fluent in Dutch and English and passionate about delivering exceptional user experiences We are looking for a Technical Customer Support Specialist to join our dynamic team in this role you will be the go-to expert for users navigating search engine features and technical tools helping them resolve queries and maximize their experience.

If you thrive in a fast-paced environment love problem-solving and welcome continuous learning and feedback this is the perfect opportunity to grow your career with an industry leader.

• Respond efficiently and professionally to customer inquiries regarding search engine features and technical troubleshooting.
• Guide users through step-by-step solutions via chat email and phone.
• Diagnose prioritize and escalate complex technical issues to higher-level support teams when necessary.
• Maintain a high level of customer satisfaction by providing clear empathetic and accurate information.
• Adapt quickly to tool updates policy changes and procedural improvements.

• Language Proficiency: Full professional fluency in both Dutch and English (written and spoken).
• Communication Skills: Excellent verbal and written communication skills with a strong ability to explain technical concepts simply.
• Customer Focus: A genuine passion for helping others and solving problems.
• Adaptability: Comfortable working in a dynamic fast-paced environment and highly open to constructive feedback and coaching.
• Availability: Flexibility to work rotational day shifts including weekends (no night shifts required).

• Base Salary: 1100 per month (paid over 14 months).
• Performance Bonus: Up to 135 per month.
• Attendance Bonus: 120 per month (paid over 11 months).
• Work Environment: A vibrant multicultural on-site workplace in beautiful Lisbon.
• Growth: Comprehensive initial training and ongoing career development opportunities.

Submit your resume today and take the next step in your technical support career!