Technical Customer Success Manager

Key Information:
Work Model: On-site
Schedule: Rotating Shifts (Monday to Sunday 08:00 to 18:00)

Key Responsibilities:
-Portfolio Ownership: Own a customer portfolio end to end acting as the primary trusted technical advisor for your accounts.
- Opportunity Creation: Identify and generate new opportunities outside focus accounts progressing them through thecomplete sales funnel.
- Deal Execution: Drive opportunity completion from initial stages to the end including technical discovery solutionpositioning consumption activation and customer follow up.
- Pipeline Conversion: Convert close and grow opportunities across the entire customer portfolio including accountsprequalified by the digital sales specialist team.
- CRM Excellence: Maintain strong CRM hygiene to ensure all opportunities milestones and forecasts remain completecurrent and backed by evidence.
- Retention and Growth: Engage with churn risk customers actively to protect baseline Azure consumption and strengthencustomer relationships.
- Strategic Priorities: Support pipeline excellence artificial intelligence and innovation initiatives and always on skillingpriorities.

Requirements:
- Exceptional verbal and written English communication skills (C1 minimum)
-Minimum 2 years of experience in B2B sales within a contact center environment;
- Paid training
- Willing to work 40 Hours per week on a rotational shift pattern
- Must be locally available in Lisbon Portugal