Tech Support Specialist – Lisbon

Are you a problem-solver by nature Do you want to kickstart your career in an international environment

We are seeking a Technical Customer Support Specialist to join our team. This isnt just a support roleits a career accelerator where you gain experience in high-end diagnostics client relations and cross-channel communication.

You are the first line of defense for world-class domestic appliance brands. Your goal Turning technical frustration into customer satisfaction.

• Become the Technical Expert: Perform initial diagnostics and troubleshooting using 60 advanced standardized processes.
• Omnichannel Support: Resolve inquiries with precision via phone and email.
• Proactive Problem Solving: Dont just follow scriptsresearch utilize tutorials and find the solution before escalating.
• Revenue Impact: Identify opportunities for cross-selling to add value to every customer interaction.
• Master the Tech: Navigate three specialized software platforms seamlessly to manage orders repairs and support cases.

We value your time and talent. Your rewards include:

• Base Salary: 93000/month
• Performance Bonuses:
• Attendance Bonus: 100.00
• Complexity Bonus: 400.00
• Quarterly Performance Bonus: Uncapped potential.
• Daily Allowance: 7.63 (Net) per working day.

• Schedule: Monday Saturday 08:00 AM 06:00 PM (Portuguese Time).
• Balance: Sundays off 1 rotational day off.
• Location: Lisbon Portugal

• Communicator: You speak and write with clarity and empathy.
• Tech-Curious: You love figuring out how things work.
• Adaptive: You can juggle three software systems while managing a phone call.
• Resilient: You stay focused under pressure.
• Bonus: Prior retail or sales experience is a huge plus!

We review applications on a rolling basis. If youre ready to prove your skills and grow with us click the link below to apply now.