Team Lead Roadside Assistance 247 Cockpit (mfd)

We are seeking an experienced Team Lead to head our Roadside 24/7 Cockpit Team of 15 to 20 Coordinators. The cockpit is the central control layer of our follow-the-sun roadside model: it monitors live assistance cases and partner performance in real time across our Corporate Countries (FR IT BENELUX ES UK DACH and US/CA) stepping in on critical cases. You will ensure our customers receive prompt professional assistance whenever they need it working cross-functionally with internal departments and external partners to protect our fleet and deliver premium Customer Service. If you enjoy leading people keep a cool head under pressure and have a sharp eye for risks join Team Orange!

YOUR ROLE AT SIXT

• You lead coach and develop a team of 15 to 20 Coordinators including shift planning and ensuring 24/7 coverage
• You monitor overall operational performance via the centralized cockpit dashboard
• You act as the escalation point for complex cases and support the coordination of cross-country cases
• You coordinate with local service providers and act as the interface to other departments
• You identify patterns and anomalies to proactively address potential risks

YOUR SKILLS MATTER

• Leadership You bring experience leading or coaching a team ideally in a shift-based or 24/7 operation with a motivating and hands-on style
• Background You have customer service experience with a focus on Roadside Assistance
• Industry Knowledge You have a strong understanding of automotive systems towing procedures and roadside assistance best practices
• Organizational Skills You are proactive and detail-oriented with the ability to spot patterns and anomalies
• Technical Skills You are comfortable working with cross-functional data dashboards and real-time monitoring tools
• Decision-Making You have strong analytical and decision-making skills especially under time pressure
• Working Style You bring flexibility to work Monday to Sunday (your own role is not a 24/7 shift role) with presence in the Lisbon office
• Languages You are fluent in English and French; Spanish and Italian are a plus

WHAT WE OFFER

• The SIXT Lisbon Experience Two of Lisbons most exciting hubs Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações are where youll find your new home base. Expect a fast-paced international atmosphere where ideas flow freely people genuinely look out for each other and no two days feel quite the same

• Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events community activities and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office

• Flexibility & Modern Work Setup Benefit from a hybrid working model with two office days per week and flexible working hours. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best

• AI at your fingertips From day one youll have access to Claude by Anthropic and SIXTgpt SIXTs own AI platform to supercharge your work. We invest in every team members AI journey: encouraging experimentation building knowledge and making sure youre ahead of the curve

• Time Off & Wellbeing Enjoy 28 vacation days per year an additional day off on your birthday one volunteer day annually and private health insurance that also covers your spouse and children free of charge

• Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day

• Employee Perks Get exclusive rates on all SIXT services with special discounts extended to your family and friends. Because great perks are even better when you can share them

   

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.3 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 360000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 100 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No