SpanishEnglish Customer Support Specialist

About the Role
Join a team supporting people who rely on innovative diabetes management technology every day. You will be the first point of contact for users and caregivers offering clear calm and caring support when they need it most. Your work directly affects how confident and supported people feel in managing their health.

What Youll Do

• Support customers in Spanish and English via phone email and chat
• Troubleshoot product and device issues step by step with empathy and accuracy
• Guide users through setup features and everyday use
• Handle orders shipments replacements and account and billing inquiries
• Document every interaction accurately and follow quality and compliance procedures
• Recognize and report product complaints and safety-related events according to the required protocols
• Escalate complex or urgent cases to the right teams with clear case notes and follow-up
• Aim for first-contact resolution and high customer satisfaction

What You Bring

• Fluent Spanish and English written and spoken
• Previous experience in customer service or customer care ideally by phone
• Previous experience in healthcare medical devices or a regulated environment is an advantage
• Strong communication skills with the patience and empathy to support people in sensitive situations
• Good troubleshooting and problem-solving skills
• Comfort using CRM systems and multiple support tools
• Attention to detail and the discipline to follow procedures and documentation standards
• Ability to stay calm professional and focused in a fast-paced environment
• Legal right to work in the country of employment

Why Youll Love This Role

• Work with purpose: make a real difference in the daily lives of people managing diabetes
• Full paid training: product systems and compliance training from day one
• Global healthcare brand: work with an innovative leader in medical technology
• Your languages matter: Spanish is a core part of the role not an extra
• Career growth: clear development paths into specialist quality training and team lead roles
• Supportive team culture: collaborative colleagues and regular coaching
• Recognition: your performance is seen and rewarded
• Stable employment: a structured contract with a reputable employer