Spanish-Speaking Streaming Service Support Specialist

Are you fluent in Spanish with a passion for entertainment digital streaming and technology We are seeking enthusiastic customer-focused individuals to join our international support team in vibrant Lisbon Portugal representing one of the worlds leading video streaming platforms!
In this role you will act as a primary point of contact for Spanish-speaking subscribers helping them navigate platform features troubleshoot playback or account issues and enjoy an exceptional entertainment experience on-site in central Lisbon.

• Subscriber Assistance: Support Spanish-speaking users via inbound calls live chat and email regarding account subscription plans billing details password resets and user profile management.
  
• Technical Troubleshooting: Assist subscribers with resolving streaming playback errors app installation issues device compatibility (smart TVs mobile gaming consoles) and internet connectivity checks.
  
• Content Guidance: Answer general inquiries about content availability release schedules parental controls and language subtitle/audio settings.
  
• Customer Retention & Loyalty: Provide empathetic efficient support to turn technical disruptions into positive lasting user experiences.
  

• Location: Lisbon Portugal.
  
• Work Model: Full-time 100% on-site role based in a modern corporate office hub in central Lisbon.
  
• Schedule: Rotational operational shifts (40 hours per week).
  

• Provided Accommodation: Company-allocated apartment or room (rent and basic utilities supported/covered) upon arrival in Lisbon.
  
• Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after successful completion of the probation period.
  
• Administrative Setup: Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF NISS registration with local health centers and bank account setup).
  
• Arrival Assistance: Airport pickup and dedicated onboarding support upon arrival.
  

• Salary: Highly competitive base salary tailored to Spanish language profiles in Portugal plus language and performance-linked bonuses.
  
• Benefits: Comprehensive private health and dental insurance meal allowance vouchers and paid corporate onboarding.
  
• Workplace Perks: Vibrant multicultural office environment with modern lounge areas free coffee/refreshments social events and corporate wellness initiatives.
  
• Career Path: Direct opportunities to advance into Quality Analyst Team Leader Trainer or Operational Management positions.
  

• Language Skills: Native or Near-Native command of Spanish (C1/C2) with good working proficiency in English (B2).
  
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
  
• Tech Literacy: Comfortable navigating multi-screen environments smart TV apps and digital streaming platforms (paid training provided).
  
• Soft Skills: Exceptional verbal and written communication active listening patience and strong problem-solving ability.
  

Ready to launch your career in entertainment support while living in Lisbon Submit your CV in English or Spanish today!