Spanish-Speaking Retail & Customer Care Specialist

Are you fluent in Spanish and enthusiastic about retail trends e-commerce and providing high-touch customer experiences We are seeking energetic client-focused professionals to join our retail operations team as a Retail & Customer Care Specialist on-site in Lisbon Portugal.
In this role you will represent major international fashion lifestyle and consumer retail brandsserving as the direct link between Spanish-speaking shoppers and the brand through seamless order assistance product guidance and issue resolution.

• Brand Representation: Act as the primary voice of the brand for Spanish-speaking consumers providing personalized guidance on product catalogs sizing recommendations seasonal collections and promotional campaigns.
  
• Omnichannel Customer Care: Manage customer inquiries across phone live chat email and social messaging platforms regarding order processing payment verification and delivery tracking.
  
• E-Commerce Operations: Oversee the end-to-end resolution of order modifications returns exchanges claims for lost shipments and store credit issuance using integrated retail management tools.
  
• Customer Advocacy: Turn complex order or delivery challenges into positive loyalty-building interactions through empathetic listening quick problem-solving and professional advocacy.
  

• Location: Lisbon Portugal.
  
• Work Model: Full-time 100% on-site role based in a state-of-the-art office hub in central Lisbon.
  
• Schedule: Rotational shifts (40 hours per week).
  

• Accommodation Included: Dedicated company-allocated apartment or room (rent and basic utilities supported) for candidates relocating to Lisbon.
  
• Travel Assistance: Initial flight ticket to Lisbon reimbursed after probation.
  
• Full Administrative Support: Assistance with local Portuguese registration (NIF NISS healthcare registration and bank account opening).
  

• Salary: Competitive gross monthly package tailored to Spanish profiles plus monthly performance and quality incentives.
  
• Benefits: Private health and dental insurance meal vouchers and paid initial corporate training.
  
• Workplace Perks: Vibrant multicultural team environment modern breakout areas complimentary coffee and continuous social activities.
  
• Career Growth: Opportunities to transition into Team Leadership Quality Assurance E-Commerce Operations or Partner Management.
  

• Language Skills: Native or Near-Native command of Spanish (C1/C2) with good working knowledge of English (B2).
  
• Work Authorization: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
  
• Soft Skills: Passion for customer satisfaction active listening clear written communication and strong attention to detail.
  
• Technical Skills: Comfortable using multi-screen software environments and web-based CRM tools (paid training provided).
  

Ready to represent leading retail brands in sun-drenched Lisbon Submit your CV in English or Spanish today!