Spanish Speaking Customer Advisor- fullpart time

Notice: Local Candidates in Lisbon Only Valid Documents Required (NIF NISS and Residency Card)

Are you a fluent Spanish speaker living in Lisbon looking for a stable schedule with no weekend work We are looking for customer-oriented professionals to join our dynamic team in central this role you will act as the primary point of contact for customers on behalf of a leading global fashion brand providing high-quality support and ensuring an exceptional customer experience. This is a 100% on-site role based at our office in Lisbon.

• Customer Assistance: Address inbound requests from Spanish-speaking clients through telephone live chat or email while maintaining an empathetic and professional demeanor.
• Problem Resolution: Assist clients with order tracking product questions billing concerns shipment updates product exchanges and returns in a timely manner.
• Service Standards: Offer customized proactive assistance that consistently aligns with quality standards and project KPIs.
• Data Management: Thoroughly document every client interaction ticket progression and relevant case notes within our internal CRM system.
• Teamwork: Cooperate with team managers and peers to refine customer service workflows and cultivate a constructive work environment.

• Language Proficiency: Native or advanced C1/C2 Spanish fluency (both spoken and written). Functional command of English is a plus.
• Mandatory Legal Documentation: Applicants must already be living in Portugal and hold all three mandatory official items:
  • Valid Portuguese Work Permit / Residency Card (Cartão de Residência)
  • Tax Identification Number (NIF)
  • Social Security Number (NISS)
• Communication Skills: Strong interpersonal traits active listening capabilities and effective troubleshooting skills.
• Tech Literacy: Adept at navigating standard digital tools and capable of mastering new CRM software quickly.
• Reliability: Dependable well-organized and dedicated to regular attendance alongside high service standards.

• On-Site Address: Av. José Malhoa n.º 21 Lisbon Portugal
• (Conveniently reachable through various public transit options including metro and train routes)

Following Portuguese labor regulations total annual compensation is distributed across 14 installments (12 standard monthly checks plus extra holiday and Christmas bonuses). We provide three distinct schedule options to match your lifestyle:

1. Full-Time (40 Hours / Week)
   • Schedule: Monday through Friday 08:00 17:00 (incorporates a 60-minute meal break)
   • Base Salary: 950 / month across 14 payments (Annual Base: 13300)
   • Monthly Performance Bonus: Eligible for up to 150 / month
2. Part-Time (20 Hours / Week)
   • Schedule: Monday through Friday 09:00 13:00
   • Base Salary: 475 / month across 14 payments (Annual Base: 6650)
   • Incentives: Project-based performance bonuses apply
3. Part-Time (30 Hours / Week)
   • Schedule: Monday through Friday 09:00 16:00 (incorporates a 60-minute lunch break)
   • Base Salary: 712.50 to 760 / month across 14 payments (Annual Base: 9975 to 10640)
   • Incentives: Project-based performance bonuses apply

Notice: Local Candidates in Lisbon Only Valid Documents Required (NIF NISS and Residency Card)

• Fixed Working Hours: Predictable Monday-to-Friday shiftskeep every weekend and evening entirely to yourself.
• Paid Initial Training: Comprehensive onboarding training supplied to equip you with thorough product insights and software skills.
• Convenient Location: Centrally situated Lisbon workplace with excellent access to public transit and local amenities.
• Multicultural Environment: Collaborate alongside a welcoming diverse and encouraging global team.
• Career Development: Opportunities for continuous professional growth and internal career advancement.