Spanish-Speaking B2B Customer Specialist, Lisbon

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses providing technical support and optimizing digital payment systems. If you have strong customer service skills problem-solving abilities and experience working in a fast-paced environment this role is for you!

Language required: Spanish

Responsibilities:

• Business Client Assistance: Provide exceptional
• B2B customer support via phone email and chat ensuring clients maximize the benefits of the platform.
• Technical Troubleshooting: Help business owners with technical issues payment processing concerns and system optimizations.
• Account Management &
• Verification: Identify account holders verify account information and ensure regulatory compliance.
• Compliance &
• Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
• Customer Experience Excellence: Engage with clients ensuring timely resolution of concerns while maintaining a professional and customer-centric approach.

Requirements:

• Language Proficiency: Fluent in English and proficient in Spanish. Education &
• Experience: High school diploma (mandatory).
• Stable job history (not frequent job hopping).
• Minimum 1 year of experience in customer service with a strong customer-oriented approach.
• Strong interpersonal and teamwork skills.
• Ability to multitask in a fast-paced environment.
• High attention to detail and problem-solving mindset.
• Experience with automated customer service platforms is a plus.
• Excellent written and verbal communication skills.
• Strong organizational and computer skills.
• Flexibility and adaptability to change.
• Ability to work independently while following company protocols.
• Work Schedule: Ability to work rotational shifts including night shifts (24/7 operations) with two rotating days off.

Benefits:

• Stable Work Contract: Full-time office-based position in Lisbon Portugal with structured shifts.
• Comprehensive Training: Fully paid training on payment systems troubleshooting techniques and customer support tools.
• Career Growth Opportunities: Access to internal promotions career development programs and specialized training courses.
• Competitive Benefits Package: Health insurance & wellness programs.
• Paid time off & holiday allowances.
• Performance-based incentives.
• Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.