Spanish-Speaking B2B Advertising Support Specialist, Lisbon

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in this role you will support business advertisers with technical troubleshooting platform guidance and optimization insights ensuring a seamless and high-quality user experience.

Language required: Spanish

Responsibilities:

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns platform tools and product features.
• Drive query resolution by collaborating with internal
• Product Operations &
• Engineering teams.
• Provide timely accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity
• SLA and case-handling standards.
• Educate advertisers on features best practices and common issue types.
• Maintain proactive professional communication throughout the case journey.
• Share insights trends and feedback to support continuous improvement.

Requirements:

• Native or C2 level
• Spanish plus good
• English (around
• B2). Some experience with online campaigns or digital marketing you dont need to know everything just be comfortable with the basics.
• Familiarity with social media platforms and interest in online advertising.
• Previous experience in customer support or a contact center is a plus but not mandatory.
• Comfortable analyzing issues problem-solving and paying attention to detail.
• Ability to work both independently and as part of a collaborative team.
• A degree in Marketing or a related field is helpful but not required practical experience also counts.
• A proactive customer-focused mindset and willingness to learn.

Benefits:

• Full-time employment with comprehensive fully paid training.
• Monday to Sunday 07:0019:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your
• CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon easily accessible and well-equipped

Relocation:
Locals only