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Spanish-Speaking B2B Advertising Support Specialist

Encaja Talent

Job Location:

Lisbon - Portugal

Monthly Salary: Not provided by the employer

Posted: 27 October 2026 (Yesterday)

Application Deadline: 24 January 2027

Vacancies: 1 Vacancy

Job Summary

Were partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in this role you will support business advertisers with technical troubleshooting platform guidance and optimization insights ensuring a seamless and high-quality user experience.

Your Role:

Handle end-to-end troubleshooting for advertising products via email and chat.
Diagnose issues related to campaigns platform tools and product features.
Drive query resolution by collaborating with internal Product Operations & Engineering teams.
Provide timely accurate updates to ensure high customer satisfaction.
Identify opportunities to improve the user experience from day one.
Ensure service quality by meeting productivity SLA and case-handling standards.
Educate advertisers on features best practices and common issue types.
Maintain proactive professional communication throughout the case journey.
Share insights trends and feedback to support continuous improvement.

Your Qualifications:

Native or C2 level Spanish plus good English (around B2).
Some experience with online campaigns or digital marketing you dont need to know everything just be comfortable with the basics.
Familiarity with social media platforms and interest in online advertising.
Previous experience in customer support or a contact center is a plus but not mandatory.
Comfortable analysing issues problem-solving and paying attention to detail.
Ability to work both independently and as part of a collaborative team.
A degree in Marketing or a related field is helpful but not required practical experience also counts.
A proactive customer-focused mindset and willingness to learn.

The Offer: