Spanish Customer Support Representative

Position: Customer Support Representative
Location: Lisbon/Porto Portugal
Work model: 100% On-site
Employment type: Full-time

Duties and responsibilities:

• Provide friendly efficient support as the first point of contact for a global community of users
  
• Handle and resolve customer issues across inbound calls chats and emails
  
• Identify and escalate issues appropriately
  
• Write thoughtful accurate responses and customise prepared templates for customer communications
  
• Research and troubleshoot problems using available resources
  
• Arbitrate between users when needed
  
• Manage multiple concurrent tasks effectively
  
  

• Spanish at C2 level and English at B2 level
  
• High school diploma
  
• Customer service skills including complaint handling troubleshooting and problem solving
  
• EU citizenship
  
• Based in Lisbon or willing to relocate to Porto
  
• Available for on-site work on rotational shifts within a 24/7 operation
  

• Performance bonus based on KPIs applicable from the 4th month
  
• Meal allowance
  
• Christmas and Holiday bonuses
  
• Health insurance plan after 6 months on contract
  
• Relocation support for EU citizens including travel ticket reimbursement
  
• And many more!!