ServiceNow Technical Lead

We are looking for an experienced ServiceNow Technical Lead to drive the technical evolution governance and long-term success of a strategic ServiceNow platform. This is an excellent opportunity for a senior professional who combines strong technical expertise with leadership capabilities ensuring the delivery of scalable secure and business-driven ServiceNow solutions.

Your Responsibilities:

• Define maintain and evolve the technical architecture of the ServiceNow platform.
• Lead the design configuration and development of ServiceNow solutions aligned with platform governance and best practices.
• Review and validate technical designs configurations and custom developments ensuring scalability maintainability and upgrade readiness.
• Provide technical leadership coaching and mentoring to ServiceNow developers and administrators.
• Design and implement complex workflows Service Catalog items platform automations and integrations.
• Collaborate closely with business stakeholders to translate functional requirements into robust technical solutions.
• Ensure platform performance reliability security and compliance with organizational standards.
• Contribute to the platform roadmap identifying opportunities to leverage new ServiceNow capabilities and features.
• Assess the impact of platform upgrades on existing customizations and integrations.
• Oversee technical documentation and promote effective knowledge sharing across teams.
• Partner with Infrastructure Security Integration and Enterprise Architecture teams to ensure seamless platform integration.
• Drive continuous improvement initiatives reducing technical debt optimizing processes and increasing platform adoption.

Qualifications :

• Bachelors degree in Computer Science Information Technology Engineering or a related field.
• Minimum 3 years of experience in a ServiceNow Technical Lead role or a similar leadership position.
• Strong expertise in ServiceNow architecture development configuration and platform governance.
• Proven experience designing and implementing complex workflows Service Catalog solutions automations and integrations.
• Experience reviewing and validating technical designs custom developments and platform enhancements.
• Strong understanding of platform performance scalability security and upgrade management.
• Experience collaborating with architects project managers business stakeholders and technical teams.
• Strong knowledge of ServiceNow development best practices and lifecycle management.
• Experience producing and maintaining technical documentation.
• Knowledge of CMDB (Configuration Management Database) is considered a strong plus.
• Professional proficiency in English; French is a plus.

Nice to Have:

• ServiceNow certifications (CSA CAD CIS or equivalent)
• Experience with ITSM ITOM ITAM CSM HRSD or other ServiceNow modules
• Knowledge of CMDB governance and data management practices

Soft Skills:

• Strong leadership and mentoring capabilities.
• Excellent stakeholder management and communication skills.
• Ability to influence technical decisions and drive best practices.
• Analytical mindset with strong problem-solving abilities.
• Proactive autonomous and results-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to work effectively in cross-functional and international environments.
• Continuous improvement mindset and commitment to delivering high-quality solutions.

Additional Information :

• Workplace type: Hybrid (50% onsite 50% remote).
• Location: Parque das Nações Lisboa.

Remote Work :

No

Employment Type :

Full-time