ServiceNow Consultant

At Brix IT we build technology with purpose.Were a specialized IT consultancy focused on tailored solutions technical excellence and long-term partnerships.

We believe technology is made by people for people and thats why we place talent at the heart of everything we do. Here youll find a transparent collaborative environment where growth truly matters.

If youre looking for a project built on vision trust and real impact Brix might be your next step.

About the role

We are looking for a ServiceNow ITSM Consultant with hands-on experience in the implementation configuration and evolution of ServiceNow ITSM solutions. The selected professional will work closely with clients and technical teams to gather requirements configure ITSM processes and support the development of tailored ServiceNow solutions aligned with business and IT service management needs.

Responsibilities

• Gather and analyse client requirements related to IT Service Management processes
• Translate business and operational needs into ServiceNow ITSM solutions
• Configure and maintain ServiceNow ITSM modules including Incident Problem Change Request and Knowledge Management
• Support the design and implementation of workflows forms fields UI policies notifications and approval flows
• Develop and customize ServiceNow components using Business Rules Client Scripts Script Includes AJAX and related platform capabilities
• Support integrations between ServiceNow and external systems using REST/SOAP APIs or other integration mechanisms
• Work closely with business stakeholders functional analysts and technical teams to validate requirements and proposed solutions
• Participate in testing troubleshooting deployment and post-go-live support activities
• Ensure ServiceNow configurations follow good practices regarding scalability maintainability security and platform governance
• Prepare and maintain functional and technical documentation
• Contribute to continuous improvement of ITSM processes and ServiceNow platform usage

Requirements

• At least 3 years of experience with ServiceNow implementation and configuration
• Strong experience with ITSM modules and processes
• Experience gathering client requirements and translating them into ServiceNow solutions
• Hands-on knowledge of ServiceNow development including Business Rules Client Scripts AJAX scripting and platform customization
• Experience with integrations between ServiceNow and external systems
• Good understanding of IT service management processes and enterprise IT environments
• Strong communication skills with business and technical stakeholders
• Autonomy responsibility and proactive attitude

Why Brix:

At Brix IT we care about what really matters: people balance and continuous growth.

Personalized career development: Your career path is built with you based on your short and long-term goals and shaped to match your pace.

Projects with purpose: We work with clients across multiple industries giving you exposure to different challenges and meaningful tech experiences.

Ongoing learning: From tech certifications to soft skills training we support your growth through tailored learning opportunities.

Flexible work models: Remote hybrid or onsite we adapt to what makes sense for you and for each project.

Human-centered culture: Were a close-knit team with real transparency and care. We value genuine relationships collaboration and the well-being of those who grow with us.

Well-being matters: We know that performance depends on a healthy balance between personal and professional life. Thats why we promote a respectful supportive environment that encourages responsible time management recognizing well-being as key to sustainable high-quality performance.