Service Request & Asset Analyst

• Manage and process service requests and asset records ensuring accuracy and compliance with organisational policies.
• Use AI-powered tools (such as chatbots automation platforms and predictive analytics) to improve the efficiency and quality of service request handling.
• Analyse service request and asset data to identify trends recurring issues and opportunities for process improvement.
• Collaborate with IT to implement AI-driven solutions that enhance service delivery and asset management.
• Develop and maintain documentation for AI-enabled workflows processes and best practices.
• Monitor AI system performance gather user feedback and recommend enhancements.
• Ensure effective management of the CMDB and that the content is accurate. Maintains CIs to ensure CMDB accuracy and completeness
• Manage inventory of CIs and assets including dependencies and attributes making sure that modifications withdrawals and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with.
• Establish and maintain documentation of procedures processes and reports concerning asset and configuration management
• Improve CI data integrity regarding classes naming conventions attributes data sources and relationships
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support
• Support and administer the tool for configuration and asset management and additional applications or modules as assigned

Euronext Values

Unity

We respect and value the people we work with

We are unified through a common purpose

We embrace diversity and strive for inclusion

Integrity

We value transparency communicate honestly and share information openly

We act with integrity in everything we do

We dont hide our mistakes and we learn from them

Agility

We act with a sense of urgency and decisiveness

We are adaptable responsive and embrace change

We take smart risks

Energy

We are positively driven to make a difference and challenge the status quo

We focus on and encourage personal leadership

We motivate each other with our ambition

Accountability

We deliver maximum value to our customers and stakeholders

We take ownership and are accountable for the outcome

We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.